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Home » Knowledgebase » UN Merchandise Trade » UN Comtrade Data » General » Data facility » I have received an error, what should I do?

I have received an error, what should I...

I have received an error, what should I...

Q: I have received an error, what should I do?

A: In general, we advise you to refer to the UN Comtrade Knowledge Base for questions relating to the use of UN Comtrade, definition of terms, and/or interpretation of data. If you do not find your answers, you could email us at comtrade@un.org, and submit to us the error message and a screen snapshot of your error.

Before sending the email, we kindly request you to perform the following steps:

1. Make sure that you are able re-create or reproduce the same error at a different time. We frequently update our system, so there is a possibility that our upgrading caused the error.
2. Make sure that you are using a browser that is compatible with Internet Explorer 6.0 or above.
3. If you decide to send the error to us, please describe the exact steps performed which lead to the error. The whole screen snapshot will be useful. Please include the URL as well.

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Comtrade support, Error, Troubleshooting