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I. THE FOUNDATION OF A STATISTICAL AGENCY
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VIII. INTANGIBLES ASSETS
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II. THE STATISTICAL SYSTEM
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IX. MANAGING THE CORE FUNCTIONS
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III. USERS AND THEIR NEEDS
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X. FIELD ORGANIZATION
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IV. SETTING PRIORITIES
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XI. GETTING INFORMATION TO THE USERS
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V. PRINCIPLES OF ORGANIZATION AND REORGANIZATION
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XII. RESPECTING PRIVACY AND PRESERVING CONFIDENTIALITY: HONOURING THE CONTRACT
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VI. MANAGING STAFF
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XIII. PUTTING IT ALL TOGETHER
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VII. MANAGING INFORMATION TECHNOLOGY
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