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Detailed structure and explanatory notes

ISIC Rev.4 code 8220

Structure   

Hierarchy
  • Section: N - Administrative and support service activities
  • Division: 82 - Office administrative, office support and other business support activities
  • Group: 822 - Activities of call centres
  • Class: 8220 - Activities of call centres
Explanatory note

This class includes:
- activities of inbound call centres, answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
- activities of outbound call centers using similar methods to sell or market goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients


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