Menu

Search


KB logo

How to prepare documents for the Knowledgebase?

Administrator2
User help

For each document the following information needs to be prepared before the document can be sent to be entered into the knowledgebase:

Document summary

The summary is the most important information provided for each document. It should be brief, but should also clearly indicate the content of the document. Based on the summary the user should be able to identify if the document contains the desired information.

Tags (search keywords)

The tags determine if the document will appear in the keyword search. There is no restriction in the number of tags assigned to each document, but only relevant tags should be assigned.

Categories

Each document can be assigned to multiple categories. Based on the structure of the knowledgebase all appropriate categories need to be identified and the document should be assigned to all of them. Only available categories can be selected.
Please note that additional categories can be added to the knowledgebase if the available categories do not your fit your needs. Categories can only be added by the administrator and the request should be sent together with the prepared document.

Attachments

If available, the document link should be provided as attachment.

Related links

If available, links related to the document should be provided.


No further troubleshooter steps...


Also In This Category


On a scale of 1-5, please rate the helpfulness of this guide


Not Helpful
Very Helpful
Optionally provide your comments to help us improve this guide...

Thank you for your feedback!

Add Your Comments
Name:
Email Address:
RadEditor - HTML WYSIWYG Editor. MS Word-like content editing experience thanks to a rich set of formatting tools, dropdowns, dialogs, system modules and built-in spell-check.
RadEditor's components - toolbar, content area, modes and modules
   
Toolbar's wrapper  
Content area wrapper
RadEditor's bottom area: Design, Html and Preview modes, Statistics module and resize handle.
It contains RadEditor's Modes/views (HTML, Design and Preview), Statistics and Resizer
Editor Mode buttonsStatistics moduleEditor resizer
 
 
RadEditor's Modules - special tools used to provide extra information such as Tag Inspector, Real Time HTML Viewer, Tag Properties and other.
   
Verification Code:
Details
Last Modified: 8 Years Ago
Last Modified By: Administrator2
Type: HOWTO
Rated 1 star based on 4 votes.
Article has been viewed 8.9K times.
Options
Customer Support Software By InstantKB 2015-2
Execution: 0.000. 9 queries. Compression Disabled.